Offy Direct offers a 100% Satisfaction Guaranteed 30-day return policy. If you are not satisfied, return any new or unused part within 30 days of purchase for a refund of the purchase price (excluding shipping and handling).

Backordered items: For backordered items, the 30-day return window begins on the date the item ships, not the date of purchase.

How to Start a Return

1. Contact us first. To set up a return, contact us by email at CustServ@offydirect.com or by phone at 323-225-1307. Please include your order number and a brief explanation of the issue.

2. We may ask for photos. Before a return is authorized, we will contact you and may ask for photos of the item or the issue.

3. We will issue an RMA number. Once we determine that a return is possible, we will issue you a Return Merchandise Authorization (RMA) number. All returns require prior approval and an RMA number. Unauthorized items will not be accepted for credit and will be returned at the customer’s expense or disposed of.

4. Write the RMA number on the box. Write your RMA number clearly on the outside of the return packaging.

Packing and Shipping Your Return

• Repack carefully. Please rebox the item carefully. You may be liable for any damage caused during shipping by improper boxing of the item.

• No original packaging? If you no longer have the original return packaging, you can have a UPS or FedEx Store employee rebox the item for you.

• Print your return label. If a return is authorized, a return label will be emailed to you. Simply print it out, attach it to the box, and drop it off at your local shipping location.

• Replacements wait for the return. New or replacement parts will not be shipped until your original parts have been confirmed shipped back to Offenhauser.

Restocking Fees

Returns made outside the return policy window, or items returned damaged or showing evidence of use or wear, are subject to a restocking fee. Restocking fees are calculated at 20% of the original purchase price.

Refunds

• Most refunds will be issued back to the original payment method; some refunds may be paid by check.

• If required, return shipping costs and restocking fees may be deducted from the amount of your refund.

• Shipping and handling fees are non-refundable.

• We do not issue refunds by wire transfer. If you are due a refund, we will contact you to coordinate a refund payment method.

Non-Returnable Items

The following items cannot be returned unless there is a valid warranty issue:

1. Any part that shows evidence of being used, installed, handled, packaged, or shipped improperly;

2. Custom-ordered or personalized products;

3. Single-use items such as gaskets or stickers.

Additional Notes

• All returns are subject to inspection.

• If your order included any “special offer” or “free parts,” they must also be returned or their value may be deducted from your refund.

• Products that show signs of excessive age, abuse, or improper handling may be rejected.

• These exceptions will be returned to sender or disposed of, based on the customer’s preference.

International Orders

For international orders, please refer to our International Shipping Policy.

Contact

• Email: CustServ@offydirect.com

• Phone: 323-225-1307